Local customer service centres

We have a number of local customer service centres around the country, where you can speak to one of our customer service advisors in person.

How can your local customer service centre help?

Your local customer service centre can provide all the same help, advice and support as our Helpdesk team.

  • Get advice and support on issues relating to your home and local area
  • Report any repairs and maintenance work your home needs
  • Find out about move in/move out standards
  • Find out about our contract and what it covers
  • Make general enquiries about CarillionAmey and what we do

Drop in or call ahead

To speak to one of our local advisors, simply drop into your local centre during opening hours.

Our local advisors work closely with Forces’ welfare teams, Families Federations and charities, and sometimes attend outreach events. Sometimes, customer service centre opening hours need to change to accommodate that.

Feel free to call ahead on the numbers provided below to ensure an advisor will be available when you pop in. Alternatively, please read our latest list of changes to our opening hours.

Local customer service centre locations

Scotland & Northern Ireland

Edinburgh
Kate Smith
Mon – Fri: 09:00 – 12:00
26 Dreghorn Gardens, Edinburgh, EH13 9NS
Alternative areas covered: Penicuik, Glencourse, Rosyth and Leuchars

Helensburgh
Customer service advisor: Michelle Costello
Mon – Fri: 09:00 – 12:00
Churchill Square, Helensburgh, G84 9HL
Alternative areas covered: Community centre –  Rhu, Colgrain and Churchill

Kinloss
Customer service advisor: Tracey Baxter
Mon – Fri: 09:00 – 15:00
The Kinloss Farmhouse, Kinloss, Moray, IV36 3WU
Alternative areas covered: Elgin, Lossiemouth and Inverness

Lisburn
Customer service advisor: Claire Mousley
Mon – Thurs: 09:00 – 14:30
Alternative areas covered: Aldergrove and Palace Barracks

Central

Boulmer
Customer service advisor: Carol Moyles
Mon – Thurs: 09:00 – 13:00 Fri: 09:00 – 11:00
The Beacon (community Centre), Portal Court, Longhoughton, Northumberland, NE66 3LZ
Alternative areas covered: Newcastle, Boulmer

Catterick
Customer service advisor: Carol Combe
Tues – Weds: 09:00 – 15:30 Thurs: 09:00 – 16:00
AWS Hipswell Lodge, Smuts Road, Catterick Garrison, North Yorkshire, DL9 3AX
Alternative areas covered: Catterick Garrison

Chester
Customer service advisor: Nicola Hall
Mon – Fri: 09:30 – 12:30
Bldg 155, Percival Road, The Dale Camp, Chester, CH2 4AF

Cosford/Stafford
Customer service advisor: Fifi Colbron
Mon – Fri: 09:00 – 15:00
Community Hub, RAF Cosford, Wolverhampton, WV7 3EX
Dixon Community Centre, Tedder Road, Stafford, ST16 9RA
Alternative areas covered: Litchfield, Tern Hill, RAF Shawbury

Cottesmore
Customer service advisor: Emma Aston
Mon – Thurs: 09:00 –13:00 Fri: 09:00 – 11:00
Building 14, Kendrew Barracks, Cottesmore, Rutland, LE15 7BL
Alternative areas covered: North Luffenham, Wittering and Chilwell

Marham
Customer service advisor: Melanie Reed
Mon: 09:00 – 15:00 Tues – Fri: 09:00 – 12:00
3 Woodview Road, RAF Marham, Kings Lynn, PE33 9NP
Alternative areas covered: Marham, Honington, Swanton Morley and Norwich

Waddington
Customer service advisor: Jeannette Stanier
Mon – Thurs: 09:00 – 13:00 Fri: 09:00 – 11:00
77a High Dyke, Waddington, Lincoln, LN5 9NJ
Alternative areas covered: RAF Cranwell, RAF Scampton and RAF Digby

Weeton
Customer service advisor: Samantha Wilson
Mon – Thurs: 09:00 – 13:00 Fri: 09:00 – 11:00
142 Singleton Road, Weeton, Preston, PR4 3LJ
Alternative areas covered: Warton, Fulwood Barracks

South East

Aldershot
Customer service advisor: Clare Flynn
Mon – Fri: 09:00 – 15:00
New Welfare units Connaught Community Centre, Alanbrooke Road, North Camp, Aldershot, GU11 2NX
Alternative areas covered: Deepcut, Pirbright, Church Crookham, Camberly/Sandhurst, Odiham, Bordon, Winchester, Middle Wallop, Andover

Brize Norton
Customer service advisor: Tanya Abrams
Mon – Fri: 09:30 – 14:30
151-153 Britannia Close, Carterton, Brize Norton, Oxfordshire, OX18 1DR

Brompton
Customer service advisor: Anne-Marie Bryne
Mon – Thurs: 09:00 – 12:00 Fri: 09:00 – 11:00
30 Garden Street, Gillingham, Kent ME7 5AS
Alternative areas covered: Brompton Maidstone (Invicta Park) Woolwich, Biggin Hill

Northolt
Customer service advisor: Caroline Anstey
Mon – Thurs: 09:30 – 13:30 Fri: 09:30 – 11:30
Alternative areas covered: Bushey, Uxbridge, Stanmore

Folkestone
Customer service advisor: Laura Crystal
Mon – Thurs: 09:30 – 13:30 Fri: 09:30 – 11:30
Mackenzie Community Centre, Mackenzie Drive, Folkestone, CT20 3LR
Alternative areas covered: Shorncliffe, Dover, Folkestone, Hawking, Hythe, Ashford, Canterbury, Romney, Marsh, Ramsgate

Windsor
Customer service advisor: Alison Lewis
Mon – Thurs: 09:00 – 13:00 Fri: 09:00 – 11:00
1 Liddell Way, Windsor, SL4 4XX

South West

Larkhill
Customer service advisor: Lynsey Swinscoe
Mon – Thurs: 09:00 – 13:00 Fri: 09:00 – 11:00
Heath House, Heath Square, Larkhill, Wiltshire, SP4 8NR
Alternative areas covered: Larkhill, Tidworth, Salibury, Warminster, Blanford, Neveravaon, Upavon

Lyneham
Customer service advisor: Lesley Harrison
Mon – Thurs: 09:00 – 13:00 Fri: 09:00 – 11:00
6-8 Harrow Grove, Lyneham, Wiltshire, SN15 4AB
Alternative areas covered: Hullavington, Colerne, Corsham,

Plymouth
Customer service advisor: Alex Callister
Mon – Fri: 09:30 – 14:30
104 Hunter Close, Plymouth, PL6 5DW
Alternative areas covered: Torpoint

Portsmouth
Customer service advisor: Kelly Bentley
Mon – Thurs: 09:00 – 13:00 Fri: 09:00 – 11:00
Flat 2, Normandy Road, Stamshaw, Portsmouth, PO2 9PJ
Alternative areas covered: Gosport, Fareham, Peaklane, Portmouth – South, Chichester  Emsworth, Thorney Island, Marchwood, Southwick Park, Portsmouth Dockyard